HSBC ran into some flak in the UK over its record profits, and apparently their online banking service was down earlier this week, but I have to give them some credit for improving the banking experience.
At lunchtime today I went to a new branch of HSBC, and found that they have managed to eliminate the queues. You still have to wait to be served, but after you have collected your ticket you can sit down until your number is called. I waited less than 5 minutes to be served, which is pretty good at lunchtime, so perhaps most people don’t yet know the branch is there! Or maybe I was just very lucky.
Actually, if I’d had to wait any longer I wouldn’t have bothered – I could have used the ATM machine to pay in the cheque (which is what I normally do). Frankly, I’m a bit amazed that they are opening new branches, but I guess this one must have replaced another that closed down. Or was converted into a “Night and Day Banking Centre” (which actually means they have ATM machines and staff trying to sell you insurance, but no other banking facilities).
Ordinary Gweilo 
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