A very puzzling letter arrives from HSBC. They want me to pick up my new credit card “four working from the date of this advice”. I’m not sure why their computer can’t add 4 working days to the date on the advice and calculate the date when the card should be available, but that’s not my complaint.
My card has been sent to a branch of HSBC (in Kowloon) which is nowhere near where I live or work, and which I have never even visited. In fact, it’s not near anywhere I have ever lived, worked or banked. I’ve been living in the New Territories for about five years, and even when I did live in Kowloon it was nowhere near this branch! I could just about understand if they used the branch where I first applied for an HSBC credit card, or even the one where my bank account lives, but it’s neither of those (and not nearby either).
Very puzzling. Easily fixed, but I just wonder what made their computer system that this might be a convenient arrangement. Or have I upset them in some way?
Ordinary Gweilo 
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