I liked this story from The Guardian. Someone took revenge on cable company NTL by changing the message on their automated phone system to something a little rude.
The gentleman was charged with "making a grossly offensive message". Fortunately the magistrates decided that what he done was merely "offensive" and acquitted him.
Telephone "help lines" do seem to upset a lot of people. The same newspaper has a rant about the "painting by numbers" approach of so many so-called technical help desks. Yes that probably works for 98% of the problems, but it drives the other 2% of callers quietly mad.
Ordinary Gweilo 
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