Ordinary Gweilo

I've had a credit card with them for years.  I still have the Samsonite luggage they gave me as an introductory gift.  But I am getting seriously annoyed with them.

A while back they persuaded me to upgrade to a Platinum card.  I only had to pay half of the normal fee for the first year, and they offered me some ridiculously large number of points if I spent a fairly modest amount on the card in the first 6 months.  Here's a strange thing, though – they forgot to credit me with the free points!  Easy mistake to make, but it was sorted out in one phone call.

At the end of the first year I cancelled the Platinum card and went back to my old account.  Two (or is it three?) years later, I am still getting a statement each month informing me that I have a few cents credit and suggesting I call them to get a refund.  I call them every few months and they promise to sort it out, but the statements keep arriving.