Ordinary Gweilo

Continuing my occasional series on Hong Kong’s least loved companies, now it’s the turn of PCCW, or more specifically Netvigator.  Or, to be precise, the complete nonsense that it is their interactive phone menu system. 

I wanted to find out more about their 30 mb/s fibre broadband.  Their website give a phone number and says you have to press ‘8’.  Well, yes, but that only gets you to the first of about 9 levels, and there’s still a lot further to go before you can speak to a person who could provide details and arrange the service.

Bizarrely, the vast majority of the options seem to be dead ends, where all you get is a recorded message – and if there’s a way to go back up a level it isn’t explained.

They’re a technology company, aren’t they?  So why can’t they design a system that allows callers to be connected to the right department quickly and easily?  You know, to buy something? 

I’m not an expert on these things, but how about having a 2 digit code, so (for example) if I press ’33’ I get direct through to someone who can sell me a 30mb/s fibre connection.

Yes, that’s right, I’m going through all of this to spend money.  I’m not sure why I bother.