Ordinary Gweilo

Top notch customer service once again.

I bought a new phone with a new data plan.  You might think that the new plan should take effect immediately, but for some doubtless very good reason they decided it should only happen at the start of the next billing period.  OK then, whatever, I'm just the customer, right?

Brilliantly, it seems that they also disconnected my old data plan without telling me.  When I questioned this, they did actually have a sensible explanation.  Admittedly it was based on me being too stupid to realize that my old data plan was not very good, but at least it had a certain logic.  But why not start the new data plan on the day I purchased the phone?  Wouldn't that have been easier?

As it turned out, they didn't even manage to start the new plan on the date they had told me it would start. 

Getting rather frustrated by the lack of Internet on my phone, I went to one of their shops to see if the problem could be solved.  Naturally, the first avenue to explore is that the customer has done something stupid (see above), so they went through the setup wizard and kindly changed it (so that it would always connect to their data service rather than asking).  When this failed they decided to check my account and discovered that it was their problem, and soon it was working. 

All round, a first class effort, I thought.