Imagine for a moment that you have booked a flight and reserved your seat. You turn up at the airport ready to check in. You produce your passport and frequent flyer membership card. What happens next?
(a) Check-in is complete in 3 minutes and off you go.
(b) The check-in agent gives you someone else’s boarding pass. When you question this, agent says she couldn’t find your booking in the system.
(c) The agent prints out a boarding pass for a window seat (you requested an aisle seat).
(d) Long wait
(e) Agent discusses the problem with supervisor. You get the boarding pass for the seat you reserved.
It could more than one of the above options.
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