My Treo is getting more and more troublesome. I have been trying to resist the temptation to buy a replacement, and the good news (for my bank balance) is that I can’t find another smartphone that I want (or at least not for a sensible amount of money).
Anyway, this leaves me with no option but to pay PalmOne HK$1,500 for a replacement unit, in the hope that in a year or two I can find a reasonably priced replacement. I’m not a thrusting young excecutive*, so I don’t need to be able to read my emails in the lift, and I feel I can live without being able to take pictures, have a video conference or play games using my phone. In fact, if my Treo 270 worked it would probably be exactly the device I want. So, much as it pains me to pay PalmOne HK$1,500 to replace my faulty unit with one that works, I can’t think of a better option. Hmmm, I wonder if I could write about my exciting journey on the MTR?
Last time my Treo broke down, all I had to do was go to the Handspring distributor’s office in Quarry Bay and exchange it. This time I ended up speaking to someone in the Philippines, who sent me an email with instructions to take the phone to a specific DHL centre, from whence it will apparently be sent to Singapore. Then a few days later, a replacement unit will be despatched from somewhere via DHL. No wonder I have to pay so much money!!
Being able to hand in the phone at another DHL office would make this a great deal more convenient, but apparently this isn’t allowed. When I made this request I was first told that it would cost extra, but when I asked how much I’d have to pay, they changed their story and said that it wasn’t possible. How difficult can it be to receive the item in, say, Tsuen Wan and ship it off to Singapore? Isn’t that exactly the service that DHL provides? The people in the call centre are polite and helpful, but they are incapable of deviating from the script that is in front of them.
* I’ve mentioned this subject before, but I recently met another former colleague of mine who now has a Blackberry (issued by the company), and he seems to have a love-hate relationship with it – he complains about it but also explains how useful it is. Ah, but it’s very handy to be able to reply to all your emails before you get to the office in the morning, don’t you know. Very useful when you need to contact people in different parts of the world. Right…
His girlfriend has a simpler hate-hate relationship with the wretched thing, and has been known to throw the device outside when it beeps in the evening. Email is enough of a nightmare when it dominates your working day, but not being able to escape from it even outside working hours is surely enough to drive you mad.