Ordinary Gweilo

It's not big and it's not clever, it's just a Brit in Hong Kong writiing (mainly) about Hong Kong

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  • Megabox? No thanks!

    Well, I visited the computer fair in Mega Box (Unfair competition) and what a horrendous experience that was.

    They claim to run a shuttle bus from Kowloon Bay MTR station, but it actually leaves from the far-end of the Telford Plaza mall, and of course there was a long queue, so it probably would have been quicker to walk (if only I had known where I was going).

    The computer fair turned out to be scattered across numerous levels of the mall.  Basically they have taken whatever bits of open space they have and crammed as many stalls as possible into each one.  On the ground floor there was barely space between the stalls for people to stand and look, and so anyone wanting to get through had to push past.  On the higher levels it was a bit less crowded, but hardly a pleasant experience.

    Maybe there were some bargains somewhere, but I certainly didn’t find anything I wanted to buy.

    On top of that, the computer fair seemed to be causing chaos in the area, with taxis and buses being relocated to stop some distance away from the mall. 

    I don’t think I’ll be going back to Mega Box anytime soon – it’s not easily accessible by public transport or easy to get around: it has nineteen floors, and they don’t seem to have enough lifts for the size of the building.  Yes, there are some fast escalators (direct from L1 – L5 for example) so maybe if you know where you want to go then you can get there, but I don’t think I can be bothered with it. 

  • Unfair competition

    Today’s SCMP reports that computer retailers don’t like competition:

    Computer shops protest at cut-price festivals

    Computer retailers switched off the lights at their shops yesterday to voice their anger against cut-price computer festivals they say are ruining their business.

    Up to 300 shops at seven malls, including Golden Computer Centre, Golden Computer Arcade, Wan Chai Computer Centre and Mong Kok Computer Centre, switched off their lights for 15 minutes. The focus of their anger was festivals, such as one that has been running at the Mega Box mall in Kowloon Bay since last Thursday, where thousands of buyers look for bargains.

    They switched their lights off for 15 minutes?  Well, that’ll be sure to do the trick.

    Jacky Cheung, who owns eight computer shops in Sham Shui Po, said he suffered a loss of more than HK$1 million every time a festival was held. “Each of my shops makes HK$200,000 less during the month when the festival takes place” he said.  “The computer mall had fewer visitors in the four weeks before the festival and six weeks after it.”

    Suppliers offered discounts to computer festival participants, further dragging down the price, he said, adding that his business had dropped 70 per cent since its best days in 1997.

    The Computer Industry Alliance, which organised the lights-off action, called for a reduction in the number of festivals to save the industry.

    The Mega Box festival, launched for the first time this year, was held without the consent of industry players, Lui Kin-chung, a spokesman for the alliance, said. Shop owners who did not have enough staff to join the festivals faced unfair competition.

    Right.  So we have someone who owns eight computer shops in one small area complaining about “unfair competition.”  I remember visiting the computer mall in Windsor House many years ago to find that about half the shops on one level had suddenly shut down, and from reading the legal notices it was clear that they were all owned by one company.  So let’s see if I understand this: ‘fair competition’ is having multiple shops with different names who can all charge similar prices, and ‘unfair competition’ is an event that is run “without the consent of industry players.”

  • Not so bad, lah

    OK, so maybe I need to be a bit more positive.  Here goes…

    Had a problem with my iPod, so I took it to the service centre in Quarry Bay.  I'd booked an appointment, but I needn't have bothered, because when I went there (at lunchtime) there was only one customer waiting to be seen.  The service guy looked at my iPod and agreed that they needed to replace it. 

    The bad news was they didn't have any in stock, and they told me it would take about 10 days to get one for me, but the good news was that I got an email a couple of days later informing me that it was ready. 

    Ordered some books from Amazon.  I wanted the British edition, so I ordered them from Amazon.co.uk even though they were more expensive.  They sent me the US edition.  I complained.  They sent me a horrible "copy and paste" letter thanking me for letting them know about the problem.  I said that this was a rubbish response.  So they refunded all my money. 

    This is why Apple and Amazon are still making money whilst other companies are struggling.  Good customer service does pay off.  

  • Follow my leader

    File under "well, that's a surprise, I'd never have expected that" – American Express have followed the lead set by HSBC and devalued their reward points. 

    The conversion factor for Asia Miles (Cathay) and Flying Club Miles (Virgin) has been adjusted from 12:1 to 15:1,  meaning that you need 25% more points for each mile you redeem.  If we assume that the price that Cathay charges for top-up miles is the market value, this means you will be getting HK$0.016 for every HK$ you spend on your credit card (though presumably credit card companies pay much less for miles than members of the public).

    There was a time when AE offered triple points (meaning an effective rate of 4:1), but that disappeared some time ago.  Yes, there are a small number of merchants who offer 10x points on the Platinum card, but you pay a hefty annual fee for the privilege of having that card, and the shops are not exactly renowned for low prices.  Or you can sign up for the Cathy/AE card and pick up some free miles if you're really desperate. 

  • Those recent Toon managers in full

    Newcastle United Football Club appoint Sam Allardyce, an experienced football manager.  He leaves by “mutual consent” after only a few months in charge, apparently because the new chairman doesn’t like his style of management.

    Newcastle appoint Kevin Keegan, former player, former manager, out of football management for several years, and known to be possessed of a short temper and therefore likely to resign at the slightest provocation.  He resigns after less than a year in charge.

    Newcastle appoint Joe Kinner, former manager of Wimbledon, out of football management for several years having resigned from his last football job because of serious health problems.  He has a heart bypass operation and has to stand down.

    Today Newcastle will appoint Alan Shearer, former player, who has no coaching experience, lacks a Uefa Pro licence, and has apparently turned down previous opportunities at the club (and with England), because he was quite happy being a TV pundit. 

    Well, it is April Fools Day

  • Too difficult for you, lah!

    Look, I've tried, really I have.  I've attended public courses, I've paid for private tuition, I've bought books…and yet my Cantonese is still rubbish – and I've always felt that somehow this wasn't actually my fault. 

    Now I'm delighted to discover that this might not be self-delusion, and that Hong Kong people don't really want foreigners to learn Cantonese.  They tell us it's so difficult, it's not really a language (it's a dialect, lah), and helpfully suggest that we learn Mandarin because it's so much easier.  Right. 

    In case we hadn't quite got the message, they make fun of our attempts to speak their "dialect", pretending that they don't understand the dumb gweilo who used the low falling tone when it should have been the low rising tone. 

    Hong Kong's most famous Norwegian Cantonese teacher, Cecilie Gamst Berg, isn't having any of this nonsense.  She plays down the importance of tones, arguing (rightly in my opinion), that generally the context is enough for people to understand what you mean, even if you get the tone wrong. 

    She also points out that Cantonese is actually quite simple compared to English.  No past or present or irregular verbs or any of that nonsense.  If you can learn the words, sentence construction is the easy bit.   

    Yes, I finally got round to downloading RTHK's "Naked Cantonese" podcast, and I have listened to the first three (only 97 to go), and I am feeling slightly more optimistic. Cecilie's approach is certainly quite refreshing, and the format seems to work quite well (she is teaching an RTHK presenter how to speak Cantonese).  

    If you haven't yet discovered this podcast, go to iTunes and download it now.  Or try You Tube.

  • Digital TV the Hong Kong way

    Last year I pointed out that TVB were not providing an English language commentary for the Rugby Sevens on Jade HD, even though there is an dual language option.

    Well, it was exactly the same again this year – if you wanted English commentary you had to watch Pearl with its grainy pictures.  Well done, those people.

    Well, what did we expect when the government gave away the digital spectrum to TVB and ATV?

    Last week ATV announced that they are going to ditch most of the new digital channels they launched last year (His TV, Her TV and Plus TV).  Yes, these are the channels that went off air from 8-10 pm each evening (when the HD channel was broadcasting). 

    Although they did have some English language programs (quite a few documentaries on Plus TV and football and tennis on His TV), the SCMP doesn't bother with listings for any of the digital-only channels and ATV doesn't have English information on its website either, so you are unlikely to know anything about these channels.   

    ATV's new service will include a channel from Taiwan, the CCTV channel they already have, and (if I've understood it correctly) the HD channel is going to be on air 24 hours a day, but with only a few hours of HD and the rest of time devoted to their news channel.

    Sounds enthralling.

  • Thanks for calling

    Continuing my occasional series on Hong Kong’s least loved companies, now it’s the turn of PCCW, or more specifically Netvigator.  Or, to be precise, the complete nonsense that it is their interactive phone menu system. 

    I wanted to find out more about their 30 mb/s fibre broadband.  Their website give a phone number and says you have to press ‘8’.  Well, yes, but that only gets you to the first of about 9 levels, and there’s still a lot further to go before you can speak to a person who could provide details and arrange the service.

    Bizarrely, the vast majority of the options seem to be dead ends, where all you get is a recorded message – and if there’s a way to go back up a level it isn’t explained.

    They’re a technology company, aren’t they?  So why can’t they design a system that allows callers to be connected to the right department quickly and easily?  You know, to buy something? 

    I’m not an expert on these things, but how about having a 2 digit code, so (for example) if I press ’33’ I get direct through to someone who can sell me a 30mb/s fibre connection.

    Yes, that’s right, I’m going through all of this to spend money.  I’m not sure why I bother.

  • Dead famous

    Here in Hong Kong we have had the hilarious Edison Chen saga, in which we have had to face up to the horrible reality that pop stars have sex with each other.  No, really they do – and apparently some of them take drugs.  This is obviously just too shocking for many in Hong Kong, and poor old Gillian Chung had to quit showbusiness for a year because of the hostile public reaction after the naughty photos of her and Mr Chen appeared in inboxes everywhere, and is only now making a very tentative comeback. 

    In the UK, meanwhile, tabloid headlines are dominated by Jade Goody, who discovered that “bad” behaviour (on Big Brother) actually makes you more famous and more wealthy.  Her career (if you can call it that) has certainly had its ups and downs, but since she announced that she has terminal cancer the media has become totally obsessed with her.

    For the last week or two (at least) the tabloids have been writing about her final days or hours, and OK! magazine has even published a tribute issue.  Which is ever so slightly premature, what with her still being alive and all that. 

    The justification for all this is that the money she is earning will go to her two children, but it’s hard to avoid the conclusion that having found fame from living her life on TV, she regards it as normal to end her life in the media spotlight, and newspapers are only happy to go along with the story, utterly banal as it all is.  Even the serious papers can join in by condemning their downmarket rivals. 

    What’s worse?  In Hong Kong way, management companies create celebrities, pre-packaged with a wholesome image that often bears no relation to the truth.  In the UK, reality shows such as Big Brother make ordinary people famous, and the more ghastly they are and the worse their behaviour the more money they can earn.  No need to hide way after a scandal, just milk it for all it’s worth.  

  • Less rewarding

    A few weeks ago, HSBC announced that it was changing the conversion rate for Asia Miles, so now you need 15 reward points to get 1 Asia Mile (rather than 12:1, so it’s 25% worse).  Compared to other cards that is very mean indeed – some cards give double or triple points, whilst others have significantly better conversion rates.

    Now they have announced that (for some of their credit cards), they will no longer offer any reward points for paying bills online. 

    Thanks a lot, HSBC.

    One more thing.  Whoever designed the “bill payment” section of Online@HSBC (or whatever it’s called), deserves a special award for truly awful web design.

    What’s needed here is a simple, clean, logical design that allows the customer to select a bill, enter the amount and press a button to confirm.  How hard can that be?

    It needs to be easy to use for the 95% of transactions that are straightforward.

    That means that I shouldn’t have to specify the bill type.  If it’s an insurance premium it should make that the default type (but allow me to change it).  Likewise, if it’s an electricity bill, I shouldn’t have to select ‘electricity bill’.  If I am doing a more exotic transaction give me an option to change the bill type, but otherwise don’t bug me!

    Likewise, if I always use my HSBC credit card to pay bills, why not make that the default and let me change to a different payment method if I choose to do so, rather than forcing me to select it every time.

    Incredibly, they can’t fit this small amount of information on to one screen, so you have to scroll down to find the “confirm” button.  That’s ridiculous.

    Getting customers to use online self-service applications saves companies a lot of money, so the least they can do is design them to be easy to use (and credit here to American Express, who have finally made their site easy to use).