Ordinary Gweilo

OK, so maybe I need to be a bit more positive.  Here goes…

Had a problem with my iPod, so I took it to the service centre in Quarry Bay.  I'd booked an appointment, but I needn't have bothered, because when I went there (at lunchtime) there was only one customer waiting to be seen.  The service guy looked at my iPod and agreed that they needed to replace it. 

The bad news was they didn't have any in stock, and they told me it would take about 10 days to get one for me, but the good news was that I got an email a couple of days later informing me that it was ready. 

Ordered some books from Amazon.  I wanted the British edition, so I ordered them from Amazon.co.uk even though they were more expensive.  They sent me the US edition.  I complained.  They sent me a horrible "copy and paste" letter thanking me for letting them know about the problem.  I said that this was a rubbish response.  So they refunded all my money. 

This is why Apple and Amazon are still making money whilst other companies are struggling.  Good customer service does pay off.