Ordinary Gweilo

I found this Dilbert cartoon quite amusing. Anyone who has ever supported a computer system will be aware that users really do keep doing the same thing over and over again in the hope that eventually it work. Amazingly, sometimes it does! If it doesn’t (which is the expected outcome) they will probably give up and perhaps try again later. There is a small chance that the users will remember exactly what they were doing when it didn’t work, and an even smaller chance that they will report these facts to anyone who could do anything about it. Users expect the support team to be psychic and know that something went wrong and why it happened. Or maybe they just don’t care!

The irony here is that when something goes wrong on my own PC, I don’t even remember that I installed an upgrade, let alone connect these two events. Hell, I sometimes even try doing something again in the hope that perhaps it will magically work this time.